SimpleSpa FAQ

Because you asked


SimpleSpa works “in the cloud”. Your clients, can book online 24/7, use and access SimpleSpa from any device, computer, tablet and smartphone and best of all there is nothing to install, and you always have the latest updates
Yes. If you can supply your data in a format such as Excel we will load your clients, services FREE of charge. If your data is in an existing system contact our support and we will advise you on the best way to migrate your data. Click here to send a message to our support team.
There is no cost to sign up and get running with SimpleSpa and no credit card is required to sign up. In most cases we will also be able to load your existing clients for free as well. After your trial period, please see our Plans
SimpleSpa runs on any modern computer, desktop or laptop. SimpleSpa supports Mac and PC and can run on an iPad with ease. For optimal performance we recommend you use Google Chrome, Mozilla Firefox or Apple's Safari as your browser.
SimpleSpa is available globally, and we are adding localization for numerous countries and will be rolling out extended features for localization soon, if you would like a localized version of SimpleSpa that currently is not available please contact us with your request. Click here to send a message to the SimpleSpa support team.
SimpleSpa has been designed from the ground up so you can work from anywhere at any time, and bids farewell to those tedious updates you needed to do; all the updates are automatically applied without needing to actually download something to your computer. This provides you with a far more secure software that offers all the latest features, and best of all you can access SimpleSpa and all your appointments remotely from anywhere for free.
Absolutely, and you get a Free SimpleSpa booking page, so you can go home at ease and know that your clients can book any time they want, plus we give you a widget so you can easily link your booking page from your website. Your clients get a notification and your business also get's an email notification once a new appointment is booked online.
SimpleSpa has a sophisticated algorithm in place that checks the time and duration of the client who is booking an appointment with the staff and slot if it is actually available. And unlike other software SimpleSpa only prompts your user that the time selected is not available without disclosing any more information about your business. Double booking is available by default and you can add as many double booked within SimpleSpa.
Absolutely. SimpleSpa automatically sends out an appointment reminder 24 hours before an appointment to your clients email address.
Yes, SimpleSpa now offers SMS/Text reminders, you are in complete control if you want to send notifications, reminders to your staff and clients and we let you customize the messages sent out, contact us to set that up on your SimpleSpa account, your clients will love it, and you will reduce any no-shows and keep your clients (*unlimited SMS currently available in specified countries; fair use policy limits apply)
We think that our software and pricing should always be simple so we are offering unlimited SMS/Text Notifications for your appointments at a easy to understand fixed rate of $5 per staff member per month, so if you have 2 staff members it will cost you $10 per month (*unlimited SMS currently available in specified countries; fair use policy limits apply)
SimpleSpa is the perfect tool for Hair Salons, Massage Therapy, Spas, Gyms, Hotels, Chiropractors, Pet Services, Education, Consulting, Medical, Law Firms, Wellness, Acupuncture, Personal Trainers, Nail Salon, Counseling, Home Repair, Financial Services, Photography, Automotive and anything that involves appointments
Yes. We want SimpleSpa to meet your business needs all the time, whether you're growing or scaling back. You can upgrade or downgrade at any time.
Yes. SimpleSpa has been designed to handle multiple business locations, and each location has their own free booking page for accepting online appointments.